In EDI Expert Video Series 2.0, IDEA's B2B EDI Solutions Manager Tom Guzik goes beyond the basics of EDI to more complex topics. Intended as a guide to small IT teams making big decisions and changes, this series explores the ins and outs of EDI implementation, integration, and maintenance.
Q: Do I need my company to allocate resources to manage and maintain the EDI platform?
A: Yes, absolutely. At a minimum, you need to have at least one resource within your company who is able to understand what is going on within the EDI environment that you have. If it’s a full blown, in-house solution, you’ll probably have more than one person dedicated to it, but you need at least one – and that’s typically your EDI coordinator. Those people wear the many hats that are involved in EDI system maintenance (e.g., mapping, trading partner setup, EDI-system support, etc.).
Even if you outsource your EDI solution, you will have to have somebody internally who understands your EDI environment. For example, if your outsourced provider gets in contact with you because there is an invalid field being sent, someone in your company has to know enough about how EDI works to figure out where that invalid field is coming from, how to get it fixed, and then be able to have a new transaction generated so that the correct transaction can go out.