Introducing New IDEA Employees

George Kane has joined the IDEA team as an IDX Product Support Specialist. George will be assisting customers in the migration to the new-generation IDX network as well as providing EDI/VAN support.

George brings over 15 years of EDI experience, with the last 8 years spent at Epicor Software Corporation, where he provided support for the IDX network and EDI support for Prophet 21 and Acclaim ERP systems. George holds a bachelor’s degree in Marketing and Management from Penn State, and a master’s degree in Technology Management from University of Phoenix.

In his spare time, George enjoys a number of hobbies from attending car shows and motorcycle rides to woodworking and amateur photography.

George works remotely from the greater Philadelphia, PA area and can be reached at .(JavaScript must be enabled to view this email address) or (703) 562-4677.


Paulette Ortiz joins the IDEA team as an IDX Product Support Specialist. In her new role at IDEA, she will be addressing and resolving various technical issues and challenges for all IDX customers. Paulette will also be focusing on migrating all IDX customers to the new-generation IDX EDI platform.

Paulette joins the team with 15 years of experience with Epicor Software Corporation, where she was responsible for providing excellent customer service to IDEA's IDX customers.

She enjoys spending time with her family and watching sports. (Go Steelers!!!)

Paulette works remotely and can be reached at .(JavaScript must be enabled to view this email address) or (703) 562-4643.