Support

Customers first.

At IDEA, we practice relationship-driven customer service—aimed specifically at supporting each customer in designing the unique way they use our applications and services. Count on us to be a valuable partner in your success. No problem is too small or big for our trained, passionate staff.

Potential Customer?

Need more information? Send us a note.

Existing Customer?

Here are some available resources that may help.

Contact IDEA Customer Service

Each IDEA customer is assigned a personal data management specialist that can answer questions and provide advice on how to use our applications more efficiently.

IDW Support:

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If you require emergency or off-hours support, please call IDEA’s main line at (703) 562-4600. You will be redirected to a dedicated IDW manufacturer customer line, or a dedicated IDW distributor customer line, so our team can best address your needs in a timely manner. 

IDX Support:

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Customer Service:

Call us: 703.562.4673
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Log in to IDEA's Applications:

IDW
IDW Master Data Tool
IDX
Customer Portal

Customer Benefits

Our customers receive these great benefits.

Customer Forum

We host the IDEA eBiz Forum in various locations across the country to provide face-to-face training on our products, educational sessions and exclusive networking opportunities. This event is your chance to build stronger relationships with your valued trading partners and discover innovative ways to increase profitably with new technology.

Webinars & More Online Education

Regularly hosted webinars are held virtually to help customers learn about new technology and how to use IDEA’s applications more effectively. IDEA also publishes educational articles and product announcements in our customer eNewsletter through email and our RSS feed. These articles are archived and easily searchable in our News & Events section.