Account Development Analyst

Job Opening

Work from home, remote, full-time

Department:     Client Services

Position:             Account Development Analyst

Reports to:        Client Solutions Manager

Background:

IDEA’s mission is to assume a leadership position in facilitating the exchange of complete, high-quality, commercial grade transactional and eCommerce content, which includes serving as the electrical industry’s standards body by setting, facilitating, and monitoring data standards

IDEA is comprised of two for-profit businesses and is jointly owned by two non-profit Associations, NAED and NEMA:

  • IDEA Connector – an industry product information platform which receives, validates, stores, secures, and syndicates both transactional and eCommerce enhanced data/product content.
  • IDEA Exchange – a Value-Added Network (VAN) which enables electronic data to be passed between companies in a competitive, cost-efficient manner.

Key Accountabilities:

The Account Development Analyst will be responsible for monitoring customer use and acceptability of the IDEA Connector™.  This person will work with IDEA’s manufacturer customers to ensure that they have the knowledge and tools to fully populate the platform with complete transactional and marketing content and drive continuous improvement of manufacturer data. This person will also work with IDEA’s distributor customers to make sure that they get the best experience when extracting data from the platform to use in their various business systems.  Must be able to function with minimal supervision and regularly operate under deadlines. They are responsible for creating and managing customer and internal documentation surrounding the IDEA Connector™ platform.

Key Responsibilities:

  • Provide excellent customer service to distributors and manufacturers
  • Onboard/Train new manufacturer and distributors customers
  • Maintain full understanding of all IDEA Connector™ functionality with the ability to identify a customer’s gap in their knowledge and deliver training accordingly
  • Maintain & suggest updates to the IDEA training resources/tools
  • Support all incoming customer requests/questions via call center-type queue
  • Keep knowledge current on IDEA Connector™ and familiarity with Data Integrity, IDEA Standards; File Formats; Data Validation Rules; and various platform requirements and documentation to be able to support customers’ needs
  • Understand all manufacturer and distributor subscription levels to be able to discuss features and benefits of the customers’ current subscriptions and to offer information on potential upgrading
  • Become an expert on all aspects of the IDEA Connector™ and other IDEA product offerings to identify potential leads for integration service, API services, Fusion, IDEA Activator, EDI, and EDI Managed services
  • Support the Account Management team by providing call support or demos of platform functionality for customers and prospects as needed
  • Provide demo calls to customer on IDEA Connector™ functionality to maximize the value derived from the service
  • Provide “did you know” customer webinars based on features and benefits of platform
  • Provide call reports and reporting metrics as requested
  • Directly acquire, host, and maintain digital data assets for the platform
  • Review and process Data Integrity Issues entered by customers in a timely fashion to bring quick resolve
  • Validate data updates, monitor reports, query performance, troubleshoot data issues, and document processes and results.
  • Normalize Category Attributes per standards set by the Industry Standards Committee
  • Perform URL Checks for each manufacturer based on pre-established schedule
  • Other projects as assigned by manager

Education and Experience:

  • Direct experience with customers in the supply chain, including manufacturers, distributors, and contractors (5-10 years)
  • Broad understanding of various functions within distribution:
    • Very familiar:  Sales, Branch Operations, Pricing, E-Commerce, Marketing
    • Moderate:  Warehousing, Shipping, Purchasing, Inventory Management
    • Low:  Accounting, Credit
  • Technical proficiency with relational databases and large data structures.
  • Proficiency in MS Excel, Access, Word, and SQL
  • Experience with validity checking and developing methods to identify data inconsistency and inaccuracy
  • Strong organizational, verbal, and written communication, as well as analytical, research, documentation and problem-solving skills
  • BA degree or equivalent 3-5-year related work experience in the electrical distribution supply chain channel or other vertical industry (i.e., plumbing, HVAC, industrial, etc.)

Additional Requirements:

  • Strong interpersonal management and customer service skills
  • Ability to work with a variety of individuals and/or groups in a collaborative manner
  • Strong decision-making, strategic-thinking skills with the ability to achieve or exceed planned outcomes
  • Ability to prioritize tasks and to delegate them when appropriate
  • Excellent organizational skills and attention to detail
  • Strong supervisory and leadership skills
  • Excellent team-building skills
  • Occasional travel required