The Electri-Flex team found their legacy process to receive orders from customers—which
included a lot of manual work—was causing efficiency and customer service problems. Many
paper documents were exchanged with their customers, which increased the opportunity
for errors. Electri-Flex decided to upgrade its internal systems to exchange Electronic Document
Interchange (EDI) documents to increase productivity and support its commitment to providing outstanding service to their customers.
They selected IDEA Exchange as their EDI provider because it would help them automate
their manual ordering processes, including providing mapping solutions to exchange EDI with
their manufacturers’ reps. By automating order processing with IDEA Exchange, Electri-Flex has one standardized tool for all customer orders. Electri-Flex has successfully migrated many trading partners to EDI through IDEA Exchange.
This solution replaced their paper-based processes, streamlined their order management, while also
reducing costly errors.