May 12, 2019

Getting to Know the Client Solutions Support Team

IDEA would like to highlight the people behind the curtain, those that answer all your questions, support and training needs for the IDEA Connector platform. The team has a strong electrical industry/channel background and a broad set of expertise. We offer a seamless array of support services ranging from data loading, to configuring extracts and custom mapping, and implementation services. So the next time that you reach out to  ideaclientsolutions@idea4industry.com or to 866-479-0484, you’ll know you are in good hands!

  • Bonnie Haina, Client Solutions Manager
    • Bonnie has been with IDEA for 5 years
    • Bonnie manages the Business Development Analysts and our Account Development Analyst maximizing their skills to ensure that we excel in customer service
    • Prior to joining IDEA, Bonnie worked for 9 years at a large national distributor in both accounting and purchasing roles as well as 5 years in a warehouse receiving role for a national grocery chain
  • Johna Aro, Account Development Analyst
    • Johna has been with IDEA for 5.5 years
    • Prior to joining IDEA, Johna worked for 12 years at a large national distributor in both sales and purchasing roles managing some of their largest product lines
  • Gail Mayo, Business Development Analyst
    • Gail has been with IDEA for 4 years
    • Prior to joining IDEA, Gail worked for 9.5 years at regional distributor in multiple data support roles
  • Lynn Sheppard, Business Development Analyst
    • Lynn has been with IDEA for 8 years
    • Prior to joining IDEA, Lynn worked role for 25 years in various IT Analysts roles for a large manufacturer in the electrical industry
  • Edwin Lopez, Business Development Analyst
    • Edwin has been with IDEA for 12 years
    • Prior to joining IDEA, Edwin worked on a  virtual assistant team and for a window manufacturing company in an accounts receivable role
  • Jennifer Goshen, Business Development Analyst
    • Jennifer has been with IDEA for 1 year
    • Prior to joining IDEA, Jennifer worked for 12 years at a large national distributor in a purchasing/procurement role
  • Elaine McCann, Business Development Analyst
    • Elaine has been with IDEA for 3 months
    • Prior to joining IDEA, Elaine worked for 20 years in a pricing analyst role for a large manufacturer in the electrical industry
  • Paul Franchini, Client Implementation Manager
    • Paul has been with IDEA for 6 years
    • Paul manages our Client Implementation Specialist to ensure our customers are thoroughly trained in data loading and extracting techniques
    • Prior to joining IDEA, Paul worked for 10 years at another provider of product/pricing data in software implementation and purchasing roles and later joined an ERP (Enterprise Resource Planning) software company for 5 years as a purchasing agent
  • Shari Furtek, Client Implementation Specialist
    • Shari has been with IDEA for 6 months
    • Prior to joining IDEA, Shari worked for 20 years in a content database manager role for a large manufacturer in the electrical industry