IDEA’s customer service department recently launched introductory training sessions for all new customers. These sessions are designed to provide new customers or customers signing up for an additional service with the initial information they need to successfully implement and utilize IDEA services. They will focus on Industry Data Warehouse, Industry Data Exchange and the IDEA Customer Portal.
The introductory training program will help ease new customers into data synchronization and eCommerce, providing them with step-by-step instructions on the implementation process and beyond. Some topics covered in the training include:
- Account Manager Introduction
- Implementation Process Overview
- Service Overview
- Application Overview
- Training Resources
- Next Steps and Recommendations
Account managers will set up these 1-on-1 meetings immediately after a company signs up to become an IDEA customer or expands their IDEA services. Each session will last an average of 30 minutes.
Please contact your account manager or send an email to firstname.lastname@example.org to find out more.