Ricky Montoya, formerly of ICF International, joins the growing Account Management team after the completion of a three month training program. Montoya’s main role is to proactively provide customer care and technical support to IDEA’s customer base.
Montoya is led by Nick Manzo, Director Account Management and collaborates with his fellow Account Managers, Edwin Lopez and Fahad Shamshad, to serve as a primary support contact for customer inquiries. He will guide new customers step-by-step through the implementation process and familiarize them with IDEA’s educational and training resources.
Montoya is a graduate of James Madison University with a B.A. in Economics. You can reach him at (703) 562-4608 or firstname.lastname@example.org. Welcome aboard!