Careers

The Education and Training Coordinator is responsible for designing, delivering, and continuously improving training and onboarding programs for customers and our internal team. In this role, you will manage education and training projects from concept to implementation which will support the learning and development of our customers and our IDEA Team. You will work closely with the Industry Standards Committee, the Harmonized Data Model Project Manager, the Standards Coordinator, and many other team members throughout the organization. The Education and Training Coordinator will also manage and maintain the Learning Management System (LMS).

• Design, create, manage, and deliver engaging education and training content for e-learning, web-based and/or instructor-led classes covering partner programs, services, platform functionality, and company onboarding.
• Create and organize e-training manuals, multimedia visual aids, participant guides, resource guides, best practices, handbooks, instructional videos, learning assessments, and best practices documentation.
• Support adoption of eBusiness and product data standards by promoting best practices and providing targeted education to customers and team members.
• Evaluate training effectiveness through feedback, assessments, usage analytics, and report action insights to leadership.
• Maintain training records, including attendance, test results, certifications, and retraining requirements.
• Coordinate onboarding programs for new employees and provide ongoing training for staff.
• Maintain subject matter knowledge of IDEA programs, services, platform tools, data standards, validation rules, and customer support requirements.
• Foster strong customer relationships by ensuring training programs contribute to customer success and satisfaction.
• Other special training projects and other initiatives assigned by Director.

• Bachelor’s Degree and 5+ years of electrical wholesale industry experience, preferable within Distributor Digital Marketing / eCommerce preferred.
• A minimum of 3 years’ experience working in training and development.
• Experience working with MDM systems, eCommerce platforms, SEO standards, Building Information Modeling and other market trends impacting on-going development of industry data standards.
• Experience with Learning Management Systems.
• Proficiency in Adobe Creative Suite.
• Adept with a variety of multimedia training platforms and methods.
• Proficiency in MS Office Applications.
• Proficiency in video editing software applications.

• Ability to translate complex processes, platform functionality, and data standards into clear, concise, and accurate documentation, including user guides, technical references, and training materials.
• Skilled in crafting compelling and engaging content for marketing communications, presentations, training sessions, and educational materials that resonate with diverse audiences and drive learning retention.
• Strong technical writing skills.
• Excellent organizational and project management abilities.
• Excellent presentation and public speaking skills.
• Strong analytical and problem-solving skills.
• Excellent interpersonal and teaching skills.
• Occasional travel required.