Careers We are always looking to expand our team of dedicated experts. At IDEA, you’ll enjoy a dynamic and diverse work environment among innovators and benefits that include 401K and tuition reimbursement. Our team is comprised of hard workers who value professional development and put customers first every day. EDI Product Support & Programming SpecialistPosted on January 19, 2024 The EDI Product Support Specialist (PSS) is responsible for addressing and resolving challenging technical and business issues in creative and effective ways. The ideal candidate should possess a strong technical aptitude with proven project management skills, motivation, and ability to undertake challenging technical issues with little supervision. Experience with EDI is preferred. The PSS will work with our eCommerce/SaaS products, including EDI VAN routing, data communications (AS2, FTP and HTTP), support of various platforms and limited EDI translation issues. Summary of Key Responsibilities Expand Summary of Key Responsibilities: Support current and future IDEA Exchange customers on all platforms, providing excellent customer service and follow-up for large/priority customers Work with IDEA EXCHANGE platform provider to set up new customer accounts in the IDEA EXCHANGE, train customers in using IDEA EXCHANGE User Interface, obtain specs for custom maps as required, onboard new customers and their trading partners Become an expert on all aspects of IDEA EXCHANGE and other IDEA product offerings to electrical channel Maintain high customer satisfaction, as measured in regular customer surveys Develop, maintain and distribute project implementation and or special project reporting for distribution to concerned IDEA personnel Suggest and document quality control standards for marketing collateral within the IDEA EXCHANGE Assist IDEA EXCHANGE customer service with other IDEA offerings and IDEA Account Managers as needed with contract renewal activities and outreach to prospect clients Special projects as assigned by Director, Digital Integration Services Education and Experience Expand AA/Bachelor’s degree in Accounting, Business, Computer Information Systems, or equivalent experience 3 to 5 years of relevant work experience is preferred Familiarity with ERP EDI systems is a plus Problem solving/analytic skills Flexibility and adaptability in a fast-paced, deadline driven environment Proven follow-up skills, independence, and reliability Good interpersonal skills Additional Requirements Expand Ability to interact with individuals at different levels within and outside the company. Self-driven team player with a strong work ethic. EDI Data mapping experience with knowledge of VAN’s, AS2, and FTP communication methods At least 5 years’ experience in Cloud based EDI Solutions Knowledge of SQL scripting helpful How to Apply Expand To apply, please send a resume and cover letter to email@example.com. LeadershipSupportive leadership and professional development that values your personal growth. Gym ReimbursementYearly stipend for fitness expenses and culture that supports a healthy lifestyle. Health Benefits & 401KIDEA offers several health benefit and insurance options as well as 401K with employer matching. Company Sponsored Volunteer ActivitiesSupport local charities through annual food drives, fundraisers, and holiday donations. Employee Awards & RecognitionRewards to honor outstanding IDEA rock stars. FlexibilityFlexible remote work available to employees following the federal holiday schedule.